Customer Service Representative

Company Name Toray Plastics America, Inc.
Location North Kingstown
Date Posted October 3, 2019
Job Type Full-time


Toray Plastics America, Inc., was founded in 1985 and is the only U.S. manufacturer of precision-performance polyester, polypropylene, metallized, and bio-based films. We produce film for flexible and rigid packaging, lidding, graphic, industrial, optical, and electronic applications. Toray Plastics is relentless in its pursuit of product innovation and quality on behalf of customers. Our plants are streamlined, technologically advanced, and equipped with the capability to add value well beyond basic film and foam production.

Toray’s Sales team currently has an opportunity available for a Customer Service Representative. Reporting directly to the Customer Service Supervisor, this position is responsible for maintaining and servicing customers’ logistical needs.  The Customer Service Representative performs all duties to support order entry, shipment, and inventory and acts as the liaison with Manufacturing, Technical, and the Sales and Marketing Departments.

Additional Responsibilities:

  • Receives and processes new orders via fax, phone, or mail
  • Coordinates production/allocation for new orders
  • Relays order information to customers, TPA sales representatives, and supervisor
  • Maintains a database of open order status
  • Provides timely and accurate customer information to Sales Representatives
  • Aids Materials Control Administrator in the reconciliation of month end satellite warehouse inventories
  • Prepares shipped orders for invoicing and monitor possible delays in invoicing process
  • Tracks warehouse orders, monitor inventory, stock levels and age of inventory
  • Provides daily information on special schedule needs to Materials/ Production Scheduling Manager
  • Prepares necessary credit/debit paperwork for his/her supervisor’s signature on discrepancies 

We are seeking candidates with a High School Diploma or equivalent and 2+ year’s customer service experience with an emphasis on manufacturing.

Additional requirements:

  • Excellent organizational skills
  • Ability to communicate in a professional manner, (over the phone, in particular)
  • Very good problem-solving capabilities
  • Proficiency in Microsoft Office, particularly Microsoft Word and Microsoft Excel
  • Experience with SAP a plus
  • Must be a team player


Toray Plastics (America), Inc. is committed to the principles of equal employment opportunity and prohibits discrimination based on any protected status, workplace harassment/bullying and retaliation for filing a complaint or providing information related to a complaint. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation and medical related conditions), age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status or any other consideration protected by federal, state or local laws.

It is the policy of Toray Plastics (America) Inc. to maintain a work environment that is safe for all persons, including the community, and conducive to attaining high work standards. To achieve these objectives, we are committed to maintaining a drug, tobacco and alcohol-free workplace and perform pre-employment testing.