Field Service Technician

Company Name R&D Technologies, Inc.
Location North Kingstown
Date Posted December 17, 2021
Job Type Full-time

Description

Reporting to Support Management, the key responsibilities of the position are to:

  • Diagnose and troubleshoot Stratasys 3D printers and software issues via phone and/or email.
  • Travel to customer locations as needed to perform installations, training sessions and repairs.
  • Document legibly and accurately all work completed according to company policy and submit data daily.
  • Contact vendors via telephone to obtain repair items, components, and information as needed.
  • Build and maintain customer relations in field to ensure excellent customer service and enhance the company's image.

Requirements:

  • Ability to gain entrance into high security facilities.
  • Strong written, verbal and listening skills.
  • Prior experience working with electro-mechanical systems.
  • Strong computer skills such as configuring network settings, installing software, and software troubleshooting.
  • Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
  • Ability to work around a constantly changing daily and weekly schedule.
  • Ability to travel 3-4 times per week with occasional overnight stays.
  • Reliable vehicle capable of traveling throughout New England.
  • Must be a self-starter that needs little management input to accomplish assigned tasks.
  • Fluency in English.

Pay range: $50,000-65,000 per year

Additional benefits: Health insurance, Paid Time Off, Retirement Plan

This is an opportunity to join a growing company in an exciting and rapidly evolving technical field. For consideration, please email cover letter and resume to: chrisr@rnd-tech.com and justincoutu@rnd-tech.com.