IS Support Specialist

Toray Plastics (America), Inc., is a subsidiary of the Japan-based Toray Group, which manufactures synthetic fibers, carbon fibers, plastics, and chemicals and employs more than 45,000 people in 26 countries. Annual sales exceed US$21 billion.

TPA’s films businesses in Rhode Island and foams division in Virginia are global leaders and provide innovative products that are used worldwide for consumer and industrial applications. TPA is committed to environmental, social, and corporate governance. Learn more by visiting www.toraytpa.com.

We currently have an opportunity available for an IS Support Specialist l. Reporting to the I.T. Manager, the primary functions of this role are: Provides timely, accurate assistance/support to end users; Identifies, prioritizes, researches and resolves problems related to PC, peripherals, network, and application use;  Responds to telephone, e-mail and Help Desk requests for technical support; Documents, tracks, and monitors problems to ensure timely resolution of problems; Administers I.T. related inventory programs and I.S. audit reporting requirements; Refers complex problems or those requiring additional expertise to more experienced personnel.

Essential Duties:

• Provide on-site and remote support to users, diagnosing and resolving computer-related problems.
• Determine the complexity of user-related problems resolving those that are within the limits of his/her technical expertise and escalating those that are beyond his/her technical competency.
• Maintain detailed documentation outlining the nature of problems encountered and the steps taken to resolve the existing problem.
• Create, update, and revise documentation for users in a clear and visually appealing format for training, policies, and procedures.
• Participate as a member of I.S. Department project teams deploying or updating applications and systems.
• Develop and deploy Windows images to new desktops and laptops.

• Anticipate challenges and resolve conflicts.
• Provide 24/7 Support.
• Occasional travel as required.
• Perform all assigned duties and tasks in a safe manner.

Skills & Qualifications:

• Ability to diagnose and resolve user-related problems in a timely, accurate manner.
• Excellent customer service skills.
• Solid technical expertise in both hardware and software.
• Sound communications skills with the ability to provide technical information to non-technical personnel.
• Ability to prioritize and multi-task required.
• Must be highly organized, proactive and collaborative.
• In-depth knowledge of Microsoft Windows operating systems.

Education & Experience:

• Associate degree (required) in IT Administration or related field
• 1 -3 years’ experience in providing I.T. support to a diverse clientele.
• Demonstrated technical expertise in PC maintenance and diagnostics, installation and troubleshooting of various hardware or software problems, and documentation of procedures.

Toray Plastics (America), Inc. is committed to the principles of equal employment opportunity and prohibits discrimination based on any protected status, workplace harassment/bullying and retaliation for filing a complaint or providing information related to a complaint. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation and medical related conditions), age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status or any other consideration protected by federal, state or local laws.

It is the policy of Toray Plastics (America) Inc. to maintain a work environment that is safe for all persons, including the community, and conducive to attaining high work standards. To achieve these objectives, we are committed to maintaining a drug, tobacco and alcohol free workplace and perform pre-employment testing.