Operations Coordinator

Company Name Edesia Nutrition
Location North Kingstown
Date Posted January 17, 2020
Job Type Full-time


JOB SUMMARY: The Operations Coordinator is responsible for executing contracts of Edesia’s main customers: United States Agency for International Development (USAID), World Food Programme (WFP), and United Nations International Children’s Emergency Fund (UNICEF). S/he works closely under the direction of the Sales & Operations Planning Manager to execute the coordination of customer demand with production and shipping/logistics to ensure that all customer orders are met on time and in full. S/he will be responsible for preparing bids and managing the submission of tenders to Edesia’s primary customers, in collaboration with internal departments.


The Operations Coordinator will work under the direction of the Sales & Operations Planning Manager to coordinate the following:

Customer Relations/Account Management

  • Updating confirmed orders in SAP and allocating inventory to fulfill customer orders
  • Managing the timelines of orders to ensure that they are executed on time according to contractual obligations
  • Analyzing late deliveries and preparing supporting documentation
    • Preparing documentation required for orders in accordance with the specific needs of each customer from solicitation/ tender, to PO, to shipping, to invoicing, utilizing the SAP platform
    • Managing documentation of customer complaints
    • Monitoring aging stock

Bid/Solicitation Management

  • Managing the submission of all standard tenders, solicitations and bids to customers including: UNICEF, WFP, and USAID. Being well versed in all of the web-based systems involved in this process.
  • Coordinating the preparation of tenders for long term contracts, gathering information from internal departments as necessary (production, quality, maintenance, procurement, shipping, R&D)
  • Maintaining up to date documentation for annual submissions of questionnaires for customers

Production Planning

  • Communicating weekly production goals per product to internal departments: production, quality, maintenance, procurement, shipping)
  • Tracking specialized ingredients and packaging and/or retiring materials to coordinate their use in production
  • Communicate weekly production goals and monitor accuracy of production planning, as directed by the Sales & Operations Planning Manager
  • Communicating formulations for products including materials and packaging requirements
  • Monitoring inventory to confirm fulfillment of orders
  • Tracking product disposition: monitoring on-hold items and confirming timely quality release of products


  • Managing requested changes in packaging (film and boxes) with an external design agency
  • Managing proof of artwork and live documents
  • Implementing changes of artwork with film and box suppliers
    • Tracking changes internally for past and future modifications of artwork Other
      • Attending domestic and international meetings, trainings, conferences and events as opportunities arise.


  • Bachelors in Business Management, Supply Chain Management, Operations Management, or related field or equivalent experience required.
  • Master’s Degree preferred.
  • Minimum of 3-5 years’ equivalent experience in roles involving customer relations management, planning, or forecasting is required.
  • Must be detail-oriented with excellent organizational skills and must have excellent writing and verbal skills.
  • Must be proficient at planning and organizing with experience in data entry and processing with strong analytical skills.
  • Ability to take initiative, consistently meet deadlines, communicate effectively and develop collaborative partnerships is required.
  • Possess the ability to work independently while keeping supervisor apprised of issues, problems, opportunities and progress and ability to work collaboratively with his/her team.
  • Ability to effectively manage multiple projects, tasks and deadlines is required.
  • Previous experience in manufacturing is preferred.
  • Experience with inventory management software (SAP) is preferred.


General office environment; occasionally visits production area. High utilization of office equipment, phone, computer, etc.

Must be willing to travel up to 15% of the time.

The requirements described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

To Apply:  Interested candidates should send a cover letter and resume to: https://www.edesianutrition.org/job-openings/